Who we are
Ivora Dental is a private dental studio at 18 Marylebone Lane, London W1U 2PQ. We are the data controller for the personal information you share with us through this website and at the practice.
What we collect
When you book a visit or contact us, we may collect:
Your name, phone number and email address
Your preferred date and the treatment you are interested in
Anything you choose to write in your message
At the practice: clinical notes, X-rays and scans needed for your care
How we use your information
We use your details to:
Reply to your enquiry and arrange your appointments
Send appointment reminders
Provide safe dental treatment and keep accurate clinical records
Send news and offers, but only if you have asked us to
We never sell your data to anyone.
Our legal basis
We handle booking and contact details because you asked us to take steps before treatment. Clinical records are kept to provide health care and to meet our legal duties under UK GDPR and the Data Protection Act 2018.
How long we keep it
Enquiries that do not lead to treatment are deleted after 12 months. Dental records are kept for at least 11 years for adults, and for children until their 25th birthday or for 11 years, whichever is longer.
Who we share it with
Only with people who help us care for you: dental laboratories, specialist clinics we refer you to, our secure practice software provider and our payment processor. Each one is bound by a data processing agreement.
Your rights
You have the right to:
See the information we hold about you
Ask us to correct or delete it
Object to or limit how we use it
Ask for a copy to take to another provider
To use any of these rights, email hello@ivoradental.com and we will reply within one month. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
This website only uses the cookies it needs to work, plus anonymous analytics that do not identify you. You can block cookies in your browser settings at any time.
Contact us
Questions about this policy? Write to us at hello@ivoradental.com or call 020 7946 0321.